FAQ

General wearing steps:

1. Measure and mark the area where the hair system will be applied.
2. Prepare the scalp and keep the area clean and dry.
3. Trim the base if needed.
4. Apply suitable adhesive glue or tape.
5. Place the hair system carefully and press it into position.
6. Cut and style the hair for a natural finish.

For first-time users, we recommend asking a professional stylist or hair replacement technician for help.

1. Gently remove tangles before washing.
2. Use cold or lukewarm water.
3. Use a mild shampoo suitable for hair systems.
4. Do not rub, twist, or pull the hair roughly.
5. Rinse gently and let it air dry when possible.
6. Avoid brushing the hair aggressively when it is wet.

High heat, rough brushing, and harsh cleaning products may shorten the lifespan of the hair system.

Many SingaHair hair systems use real human hair. Some gray hair blends or special color options may include synthetic gray fiber depending on the product specification.

Please check the product description carefully. If this detail is important to you, contact us before ordering.

Lifespan depends on base type, hair quality, wearing frequency, climate, adhesive, cleaning method, and maintenance habits.

• Lace hair systems: breathable and natural-looking, but need careful handling.
• Mono hair systems: generally stronger and more durable.
• Thin skin / poly systems: clean appearance and easier attachment, but lifespan may vary depending on thickness and care.

Proper care can make a major difference.

Men’s hair systems can be suitable for work, daily life, parties, dates, photos, weddings, and many outdoor situations.

For hot weather or customers who sweat more, breathable lace systems may be more comfortable. For easier cleaning and attachment, poly or thin skin systems may be more practical.

Human hair systems may be dyed darker by a professional, but lightening, bleaching, or aggressive coloring may damage the hair and shorten its lifespan.

Synthetic gray fiber cannot be dyed like human hair. If you plan to color the hair, please contact us before ordering.

Human hair systems can usually be styled with low to moderate heat, but high heat may damage the hair.

Synthetic fiber cannot be treated the same way as human hair. Always check the product details first.

In most cases, yes. A hair system usually needs to be cut, blended, and styled to match your face shape and natural side/back hair.

For the most natural result, we recommend having it cut by a stylist who understands men’s hair systems.

Measure the hair loss area from front to back and side to side. Choose a base size that can cover the area and leave enough room for trimming.

If you are unsure, contact us with measurements and clear photos before ordering.

• Lace: breathable and natural-looking.
• Thin skin / poly: easier attachment and cleaning.
• Mono: stronger and usually more durable.
• Lace front with poly perimeter: balances natural hairline and practical attachment.

The best choice depends on your lifestyle, climate, wearing habits, and maintenance preference.

Hair color should match your natural side and back hair under normal lighting. Density should match your age, hairstyle, and natural side hair.

Choosing too much density can look less natural, especially for daily wear. If you are not sure, contact us before ordering.

Yes. Custom hair systems can be made according to selected base size, base material, hair color, density, hair length, curl pattern, and other personalized details.

Custom orders usually require additional production time and should be carefully confirmed before production starts.

For bulk orders, salon supply, distributor cooperation, or wholesale inquiries, please contact us directly.

Please include:

• The products you are interested in
• Estimated order quantity
• Your country or market
• Whether you need stock systems or custom systems

Before checkout, you can update quantity or remove items from your cart directly.

After placing an order, please contact us as soon as possible if you need to change product options, shipping details, or order information. Changes may not be possible once the order has shipped or custom production has started.

Available payment methods are shown at checkout. Depending on your location and checkout settings, payment options may include credit cards, debit cards, PayPal, Shop Pay, or other supported payment methods.

If you need to change billing or shipping information after placing an order, please contact us as soon as possible.

If the package has already shipped, the shipping address usually cannot be changed while the package is in transit.

After payment is completed, you should receive an order confirmation email. You can also check your email for order updates and shipping notifications.

If you did not receive an order confirmation, contact us with your name, email address, and payment details.

If you need an invoice or order document, please contact us by email with your order number and billing details.

Yes. SingaHair ships men’s hair systems, toupees, adhesives, and accessories to customers worldwide, depending on product availability, shipping carrier coverage, and destination restrictions.

Some selected products may be available from our USA warehouse for faster delivery. Availability depends on product type, color, size, density, and stock status.

If a selected option is not available from the USA warehouse, it may ship from our China warehouse instead.

Shipping time depends on destination, warehouse location, product availability, shipping carrier, customs clearance, and order type.

• USA warehouse stock orders: usually arrive faster within the United States.
• China warehouse orders: delivery time depends on destination and shipping method.
• Custom orders: require production time before shipment.

For more details, please check our Shipping & Returns page.

Possible carriers may include USPS, UPS, FedEx, DHL, YunExpress, or other available shipping services, depending on destination, product availability, and shipping method.

Shipping fees are calculated at checkout based on destination, product type, shipping method, and order value.

If free shipping is available for a product or promotion, it will be shown during checkout.

After your order has shipped, you should receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking information to update after the package has been handed over to the carrier.

Tracking information may take time to update. Some carriers update tracking only after the package reaches the next sorting facility.

If your tracking does not update after several business days, contact us with your order number and tracking number.

For international orders, customs duties, VAT, taxes, or import fees may be charged by your local customs office.

These fees are not controlled by SingaHair and are usually the responsibility of the customer unless otherwise stated at checkout.

If you need to cancel an order, please contact us as soon as possible.

Orders can only be canceled before they have been shipped or before custom production has started. Once an order has shipped, it cannot be canceled. Once custom production has started, custom orders may not be canceled.

Please contact us before returning any item. Items returned without approval may not be accepted.

Please provide:

• Your order number
• Product name
• Reason for return
• Clear photos of the product and packaging if there is a problem

If the item is eligible, our team will provide return instructions and the correct return address.

Eligible stock items may be returnable within the return window if they are unused, unworn, unwashed, uncut, unaltered, and in original condition and packaging.

Please check our Warranty & Return Policy for full details.

We may not accept returns, refunds, or exchanges for:

• Used, worn, washed, installed, taped, glued, or bonded products
• Hair systems that have been cut, trimmed, colored, bleached, styled, or altered
• Hair systems with cut lace, cut poly, modified base, or signs of installation
• Products with glue, tape, adhesive, hair spray, styling product, odor, stains, or other signs of use
• Custom hair systems or personalized orders unless there is a confirmed production error or quality issue
• Opened adhesives, tapes, removers, shampoos, conditioners, or hair care products

Please contact us within 7 days of delivery and provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A clear description of the issue

After reviewing your case, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.

Unless the return is caused by our mistake, such as sending the wrong item or a confirmed product defect, customers are responsible for return shipping costs.

Shipping fees are non-refundable unless otherwise stated.