At SINGA HAIR, we take product quality seriously and inspect our products before fulfillment.

Eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions below.

Returnable Items

You may request a return, refund, or exchange within 30 days of delivery when the applicable conditions below are met.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Items returned outside the 30-day return window.
• Used, worn, washed, installed, attached, taped, glued, or bonded products.
• Hair systems that have been cut, trimmed, colored, bleached, styled, or altered.
• Hair systems with cut lace, cut poly, modified bases, or signs of installation.
• Products containing glue, tape, adhesive, styling product, odor, stains, or other signs of use.
• Custom or personalized hair systems, except in cases of a confirmed production error or quality issue.
• Items clearly identified as Final Sale before purchase.
• Opened adhesives, tapes, removers, shampoos, conditioners, or other personal-care products.

Return Process

1. Contact us by email or WhatsApp before returning an item.
2. Provide your order number, product name, and reason for return.
3. If the product is eligible, our team will provide return instructions.
4. Return the item according to the provided instructions and keep a valid tracking number.
5. After we receive and inspect the return, we will contact you regarding the approved exchange or refund.

Items returned without contacting us first may experience delays or may be returned to an incorrect location.

Please allow approximately 3–6 business days for our after-sales team to inspect and process the return after it is received.

Refund Time

Approved refunds will be issued to the original payment method.

These time frames describe how long a payment provider may take to display the refund after SINGA HAIR has issued it.

Return Shipping Costs & Return Address

Unless the return is caused by our error, such as an incorrect item or a confirmed product defect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error or a refund of those charges is required by applicable law.

Please contact us before returning any item. After your request is reviewed, we will provide the appropriate return address and return instructions.

We recommend using a trackable shipping service. SINGA HAIR cannot verify receipt of a return package until it reaches the designated return location.

Wrong Item, Damage or Quality Issue

If you receive an incorrect, damaged, defective, or potentially faulty item, please contact us within the applicable 30-day return period.

Contacting us as soon as possible after discovering the issue can help us investigate and resolve the case more efficiently.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging when relevant
• A clear description of the issue

After reviewing the information, we may provide a replacement, exchange, refund, or another appropriate resolution depending on the circumstances.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Stock orders may be canceled only before shipment. Custom orders may be canceled only before custom production has started.

Once an order has shipped, it cannot be canceled. Once custom production has started, cancellation of the custom order may no longer be available.

Exchanges

Eligible stock items may be exchanged after contacting us and receiving return instructions.

Exchanges are subject to product condition, stock availability, and return approval.

If the replacement item has a different price, shipping cost, or product option, the customer may need to pay the applicable difference.