Shipping policy
Shipping Policy
Last updated: September 4, 2026
At SINGA HAIR, we want every customer to understand our shipping and fulfillment process before placing an order.
Depending on the product, stock location, selected options, and order type, your order may ship from our U.S. warehouse or China warehouse.
Quick Shipping Overview
Before You Order
Please make sure your shipping address, phone number, email address, hair color, base size, density, and selected product options are correct before placing your order.
If you are not sure which base type, size, color, or density to choose, please contact us before ordering. Our team can help you choose a suitable men’s hair system based on your preferences.
Order Processing
Most in-stock orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends, holidays, or during busy promotional periods may require additional processing time.
U.S. Warehouse Shipping
Some SINGA HAIR products are available from our U.S. warehouse.
For products that are in stock in the U.S. warehouse, the estimated total delivery time within the United States is usually 5–7 business days.
This estimate includes normal order processing and carrier transit time.
U.S. warehouse orders may be shipped by USPS, UPS, FedEx, or another available local carrier.
U.S. warehouse availability depends on product type, hair color, base size, density, and current stock status. If the selected option is not available in the U.S. warehouse, the order may ship from our China warehouse instead.
China Warehouse Shipping
Products that are not available in the U.S. warehouse, custom orders, and certain special product options may ship from our China warehouse.
Estimated transit times after shipment:
International orders may be shipped by DHL, FedEx, UPS, YunExpress, USPS, or another available carrier depending on the destination country and shipping method.
Custom Hair System Production Time
Custom hair systems require additional production time because they are made according to the customer’s selected base size, hair color, hair density, hair length, curl pattern, base material, and other details.
Custom production time: usually 4–6 weeks
Shipping time after production: depends on the destination country.
Production time may vary depending on material availability, order complexity, factory schedule, and final order confirmation.
Shipping Fees
Shipping fees are calculated at checkout based on destination, product type, shipping method, and order value.
Some products or promotional orders may qualify for free shipping. If free shipping is available, it will be shown during checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to update after the package has been handed over to the carrier.
If the tracking number does not update immediately, it does not necessarily mean the package has not shipped. Some carriers update tracking only after the package reaches the next sorting facility.
Customs Duties, Taxes & Import Fees
For international orders, customs duties, VAT, taxes, or import fees may be charged by your local customs authority.
These charges are not controlled by SINGA HAIR and are the responsibility of the customer unless otherwise stated at checkout.
We recommend checking your local customs requirements before placing an international order.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an address error, please contact us as soon as possible. We can only update the shipping address before the order has been shipped.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
If a package is returned because of an incorrect or incomplete address, additional shipping fees may apply.
Lost, Delayed or Damaged Packages
Shipping delays may occur because of customs inspections, weather, carrier delays, holidays, incorrect address information, or other circumstances outside our direct control.
If your package appears lost, delayed, or damaged during delivery, please contact us with your order number and tracking number. We will help check the shipment status and contact the carrier when appropriate.
If the carrier confirms that a package has been lost, we will work with you on an appropriate solution based on the order situation.
Contact SINGA HAIR Before Ordering
Not sure which hair system, base size, density, or hair color to choose? Contact us before placing your order and our team can help you review the available options.
Email: singahairlucia@gmail.com
WhatsApp: +86 133 3639 3016