Welcome to SINGA HAIR. These Terms of Service govern your access to and use of our website, products, and services.

By accessing this website, placing an order, or using our services, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, and Shipping Policy.

1. Use of This Website

You may use this website only for lawful purposes and in accordance with these Terms.

You must not use this website to:

• Violate any applicable law or regulation.
• Infringe intellectual property rights.
• Upload viruses, malicious code, or harmful content.
• Attempt unauthorized access to our website, systems, or customer information.
• Use false, misleading, or fraudulent information when placing an order.
• Interfere with the normal operation or security of the website.
• Misuse website content for unlawful or unauthorized commercial purposes.

We reserve the right to restrict or terminate access to the website where fraud, abuse, misuse, unlawful activity, or security risks are reasonably suspected.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, sizes, colors, specifications, materials, and availability.

Hair systems may vary depending on base material, base size, hair color, density, hair length, curl pattern, ventilation method, customization, and other selected options.

Customers are responsible for reviewing product information and selected options before placing an order.

Product colors may appear slightly different depending on lighting conditions, photography, monitor settings, phone displays, and screen calibration.

Some gray hair options or blended colors may contain synthetic gray fibers where stated on the applicable product page.

If you are unsure about a product, color, size, density, base type, or another option, please contact us before placing your order.

3. Product Availability

Product availability may vary according to product type, selected options, warehouse location, and current stock.

Some products or product options may be available from the U.S. warehouse while others may be fulfilled from the China warehouse.

If a selected option is not available from one fulfillment location, the order may be fulfilled from another available location.

Availability may change without notice.

If an ordered product or selected option becomes unavailable, we may contact you to discuss an alternative product, delayed fulfillment, replacement option, or cancellation.

4. Prices and Payment

Product prices are displayed on the website in the selected currency.

Final product prices, discounts, shipping fees, taxes, duties, and other applicable charges will be shown where applicable during checkout.

We reserve the right to correct pricing, product information, or technical errors.

If a material pricing error affects an order, we may contact you before fulfillment to confirm whether you wish to proceed with the corrected price or cancel the order.

Payment must be successfully authorized before an order can be processed.

5. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse, hold, or cancel an order where reasonably necessary, including situations involving:

• Suspected fraud or unauthorized payment.
• Incorrect or incomplete payment information.
• Incorrect product or pricing information.
• Product or selected option unavailability.
• Invalid or incomplete shipping information.
• Unusual order quantities.
• Legal, regulatory, or shipping restrictions.
• Suspected abuse of promotions, discounts, refunds, or payment systems.

We may request additional information or verification before accepting or processing an order.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Order Processing and Shipping

Shipping and fulfillment are governed by our Shipping Policy.

Most in-stock orders are processed within the time frames stated in our current Shipping Policy.

Orders may be fulfilled from our U.S. warehouse or China warehouse depending on product availability, selected options, destination, and order type.

Estimated shipping and delivery times are not guaranteed.

Delays may occur because of carrier operations, customs clearance, weather, holidays, incorrect shipping information, delivery restrictions, or other circumstances outside our reasonable control.

Tracking information will be provided after shipment where available.

Customers should review our Shipping Policy for current processing times, estimated delivery times, warehouse information, shipping methods, customs information, and tracking details.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number.

If you notice an error in your shipping information, please contact us as soon as possible.

Shipping information can only be changed before an order has been shipped.

Once the package has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply.

9. Custom Hair Systems

Custom hair systems are produced according to the specifications confirmed for the order.

Custom specifications may include:

• Base size
• Base material
• Hair color
• Hair density
• Hair length
• Curl or wave pattern
• Hair direction
• Ventilation method
• Gray hair percentage
• Other requested specifications

Custom hair systems require additional production time.

Current estimated custom production times are stated in our Shipping Policy.

Customers are responsible for checking and confirming custom order specifications before production begins.

Changes requested after production has started may not be possible and may result in additional charges or production delays.

Custom products may have different return, exchange, or refund eligibility from standard in-stock products.

Please review our Refund Policy before ordering a custom product.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Eligibility may depend on the product condition and whether the product has been:

• Worn
• Cut
• Installed
• Washed
• Altered
• Modified
• Customized
• Styled in a way that prevents resale
• Otherwise changed from its original condition

Customers should review the Refund Policy before making a purchase.

If you receive an incorrect, damaged, or defective product, please contact us promptly with:

• Your order number
• Clear photographs
• A description of the issue
• Any other relevant information requested by our customer service team

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered:

• Processing
• Custom production
• Packing
• Fulfillment
• Shipment

Once an order has shipped, it generally cannot be canceled.

If cancellation is no longer possible, any applicable return or refund options will be determined according to our Refund Policy.

12. Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, VAT, taxes, import fees, brokerage charges, or other charges imposed by authorities in the destination country.

These charges are not controlled by SINGA HAIR.

Unless otherwise stated during checkout, customs duties, taxes, VAT, and import fees are the responsibility of the customer.

Customs inspection or clearance may also affect delivery time.

SINGA HAIR is not responsible for delays caused by customs authorities.

13. Product Reviews and User Content

Customers may submit reviews, comments, photographs, suggestions, feedback, or other content where such features are available.

By submitting content, you confirm that:

• The content is based on your genuine experience or information.
• You have the right to submit the content.
• The content does not infringe another person's intellectual property or privacy rights.
• The content is not fraudulent, misleading, defamatory, abusive, unlawful, or harmful.

By voluntarily submitting content to SINGA HAIR, you grant SINGA HAIR permission to display, reproduce, publish, and use that content in connection with our website, products, customer service, and marketing activities, subject to applicable law.

We reserve the right to remove content that violates these Terms, applicable law, or our website policies.

14. Intellectual Property

The SINGA HAIR name, logos, original website design, original text, graphics, photographs, product images, videos, and other original website content are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our original website content without prior authorization, except where permitted by applicable law.

Third-party brand names, trademarks, logos, and product names remain the property of their respective owners.

15. Third-Party Products and Services

Some accessories or products offered through the website may be manufactured or supplied by third parties.

Third-party trademarks and brand names remain the property of their respective owners.

Our website may also use third-party services for:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics
• Customer communication
• Reviews
• Marketing
• Fraud prevention
• Other website functions

Your use of certain third-party services may also be subject to the applicable provider's terms and privacy policies.

SINGA HAIR is not responsible for third-party websites, systems, or services that are outside our reasonable control.

16. Shipping Carriers

SINGA HAIR may use different shipping carriers depending on fulfillment location, destination, package type, and available shipping services.

Carriers may include USPS, UPS, FedEx, DHL, YunExpress, or other available logistics providers.

The selection of a particular carrier may change without notice where reasonably necessary to fulfill an order.

Carrier delays, route changes, customs delays, delivery interruptions, or other events outside SINGA HAIR's reasonable control may affect delivery.

17. Lost, Delayed or Damaged Shipments

If tracking information indicates that a package is delayed or potentially lost before confirmed delivery, please contact us with your order number and tracking information.

We may assist with checking shipment status or communicating with the applicable carrier.

If a package is officially confirmed lost by the shipping carrier before delivery, we will review the situation and provide an appropriate solution based on the order circumstances, carrier findings, and applicable policies.

For packages already confirmed as “Delivered” by the carrier, Section 7 of these Terms applies.

18. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and current.

However, product information, prices, stock availability, shipping estimates, images, descriptions, or website functionality may occasionally contain errors or become temporarily unavailable.

We do not guarantee uninterrupted or error-free website access.

We may modify, update, suspend, or discontinue website features where necessary for maintenance, security, legal compliance, or business operations.

19. Fraud, Chargebacks and Abuse

We reserve the right to review and investigate suspected:

• Fraud
• Unauthorized payment activity
• Chargeback abuse
• Refund abuse
• Promotion or coupon abuse
• False claims
• Account misuse
• Other abusive or fraudulent conduct

Where reasonably necessary, we may request additional verification, restrict an account, refuse service, hold an order, or cancel future orders.

Nothing in this section limits rights available to customers under applicable law.

20. Customer Conduct

We aim to resolve customer concerns professionally and reasonably.

We do not tolerate threatening, abusive, discriminatory, harassing, or unlawful conduct directed toward our staff or other users.

Where conduct becomes abusive or threatening, we may restrict communication channels or refuse future service where legally permitted.

This does not limit a customer's right to raise a genuine complaint, request assistance, or exercise rights provided by applicable law.

21. Limitation of Liability

22. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

SINGA HAIR does not control and is not responsible for the content, security, availability, or practices of third-party websites.

Accessing a third-party website is at the user's discretion and may be subject to that website's own terms and privacy policy.

23. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page.

The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.

Changes apply from the date they are published unless applicable law requires otherwise.