Privacy policy
Last updated: September 3, 2026
SINGA HAIR operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SINGA HAIR is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including information you include when contacting customer support.
- Device information including information about your device, browser, network connection, IP address and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
- Automatically through the Services, including from your device and through cookies and similar technologies.
- From our service providers, including providers that enable technology or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account and order notifications, process purchases, returns and exchanges, maintain customer accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing online advertisements based on your interactions with the Services.
We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services.
We use personal information to provide customer support, respond to your requests and maintain our business relationship with you.
We may use personal information to comply with applicable law or valid legal process, respond to government requests, participate in legal proceedings and enforce or investigate possible violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping.
- Business and marketing partners used to provide marketing services and advertising. Depending on where you reside, you may have the right to opt out of certain targeted advertising uses. Manage your privacy choices here.
- Third parties when you direct, request or consent to the disclosure, including shipping providers and social media integrations.
- Our affiliates or entities within our corporate group.
- Parties involved in a business transaction, legal obligation, subpoena, search warrant, enforcement of our terms or protection of our rights and the rights of others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to Shopify and other service providers, including providers located in countries other than where you reside.
We also use certain Shopify enhanced features that may incorporate data from your interactions with our Store, other merchants and Shopify. In these circumstances, Shopify may be responsible for certain processing activities.
Learn more through the Shopify Consumer Privacy Policy and Shopify Privacy Portal .
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party sites. Our inclusion of a link does not by itself imply endorsement of the platform, its content, owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances:
- Right to Access / Know — You may request access to personal information we hold about you.
- Right to Delete — You may request deletion of certain personal information.
- Right to Correct — You may request correction of inaccurate personal information.
- Right of Portability — You may request a copy of certain personal information or, where applicable, transfer it to a third party.
- Right to Opt Out of Sale or Sharing for Targeted Advertising — Depending on your location, you may have the right to opt out of certain targeted advertising uses. Manage your privacy choices here.
- Managing Communication Preferences — You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in those emails.
UK and European Economic Area
If you reside in the UK or European Economic Area, subject to applicable exceptions and limitations, you may also have rights relating to objection to processing, restriction of processing and withdrawal of consent.
You may exercise applicable rights where indicated on the Services or by contacting us using the details below. We may need to verify your identity before processing a request, as permitted or required by law.
We will not discriminate against you for exercising applicable privacy rights. Authorized agents may make certain requests on your behalf where permitted by applicable law, subject to appropriate verification.
Complaints
If you have complaints about how we process personal information, please contact us using the details below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available through the European Data Protection Board .
International Transfers
We may transfer, store and process personal information outside the country where you live.
If we transfer personal information outside the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, where applicable, unless the destination has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice where required by applicable law.
Privacy Questions or Requests
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact us using the information below.
SINGA HAIR
Registered Business Address
1357 Point Loma Pl
Walnut, CA 91803
United States
U.S. Warehouse / Fulfillment Location
2001 Santa Anita Ave Ste 101
South El Monte, CA 91733
United States
Email: singahairlucia@gmail.com
Phone: +1 626-202-7879
WhatsApp: +86 133 3639 3016
For purposes of applicable data protection laws, we are the data controller of your personal information.